Refund policy
Snazzy Knots Return & Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at snazzyknots.shop@gmail.com. Please note that returns will need to be sent to the following address:
Snazzy Knots Returns
4867 Broadway
#944
New York, NY 10034
Customers are responsible for return shipping costs. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at snazzyknots.shop@gmail.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Custom products (e.g., special orders or personalized items)
- Personal care goods (e.g., beauty products)
- Face masks, which are final sale and cannot be returned.
If you have questions or concerns about your specific item, please get in touch at snazzyknots.shop@gmail.com.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at snazzyknots.shop@gmail.com.